Shipping Policy and Information

At Just Cats, we are committed to providing a seamless and delightful shopping experience for all our customers. To ensure your satisfaction, please review our shipping policy outlined below: 

1. Free Shipping: 
Shipping is always free for all orders placed on our website.  

2. Taxes and Customs: 
Please note that while we cover the shipping costs, local taxes and customs fees may apply. These additional charges are not included in the shipping cost provided during checkout. We recommend reviewing your local shipping policy to understand any potential charges that may arise. 

3. Delivery Timeframe: 
Most packages are expected to arrive within 3 weeks of placing your order, and often sooner. However, please be aware that unforeseen events or circumstances beyond our control may occasionally cause delays. 
We kindly ask for your patience and understanding. In rare cases, delivery may take up to 75 days. 

4. Tracking Information: 
Once your order is processed and shipped, you will receive a tracking number via email. This allows you to monitor the status and location of your package in real-time. 

5. Issues with Your Order: 
If your item arrives damaged, is defective, not what you ordered, or if it doesn't arrive within the specified timeframe, we are here to assist you. 
Please contact us promptly via email at andrea@justcats.online or through our contact form on the website. Include your order number and a detailed description of the issue. We are committed to resolving any concerns and ensuring your satisfaction. 

6. Multiple order:
When making a purchase of multiple items they may arrive speretly. We will do our best to reduces number of packages for your convenience yet this will not always be possible. Your patience is appreciated. We apologize for any inconvenience and thank you for your understanding.

At Just Cats, I value my customers. My goal is to make your shopping experience enjoyable and worry-free. Thank you for choosing Just Cats! 

Please do hesitate to contact me with any inquiries, questions or concerns.  

Andrea, 
Just Cats. 

Note: This shipping policy is subject to change, and any updates will be reflected on our website.