Dropshipping Policy
Transparency and Honesty:
- Dropshipping Disclosure: We clearly state on our website and in product descriptions that Just Cats operates as a dropshipping business. We source our products from carefully chosen suppliers, primarily from AliExpress, and do not hold inventory ourselves.
- Product Information: All product descriptions, images, and specifications are accurate and truthful to the best of our knowledge. We source information from our suppliers but verify its accuracy through independent research and customer reviews.
- Pricing and Shipping: Prices reflect the cost of the product, shipping, and any applicable taxes. Shipping timelines are clearly stated on the product page and during checkout. We strive to provide accurate estimates based on our supplier's information but acknowledge potential delays due to unforeseen circumstances.
Customer Service:
- Prompt and Responsive: We prioritize excellent customer service and aim to respond to all inquiries within 24 hours. We offer multiple communication channels, including email, phone, and live chat, to ensure convenient and timely assistance.
- Returns and Refunds: We have a clear and customer-friendly return and refund policy readily available on our website. Customers can return unused and undamaged items within 30 days of purchase for a full refund. We handle returns efficiently and prioritize customer satisfaction.
Intellectual Property:
- Trademarks and Copyrights: We respect all intellectual property rights and only sell products that we are authorized to resell. We carefully vet our suppliers to ensure they adhere to copyright and trademark laws.
- Customer Content: We respect the intellectual property rights of our customers. If you submit any content (e.g., photos, reviews) to our website, you grant us a non-exclusive license to use and display it, but you retain all ownership rights.
Additional Information:
- Order Fulfillment: We are transparent about the order fulfillment process. Customers understand that orders are shipped directly from our suppliers and may take longer than orders shipped from a traditional brick-and-mortar store.
- Product Availability: We strive to maintain accurate product availability information on our website. However, due to the nature of dropshipping, there is a slight chance that an ordered item may be unavailable at the time of fulfillment. In such cases, we will promptly notify the customer and offer a full refund or alternative product.
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Updates and Changes: We reserve the right to update this policy at any time. We will notify customers of any changes by posting the updated policy on our website.